1. Pending ride or rental requests
You may withdraw a request before BellHeir confirms it without a BellHeir cancellation fee. A request is not a reservation, and BellHeir may decline it without charging a cancellation fee.
2. Confirmed bookings
When BellHeir confirms a booking, we will disclose the price or pricing method and the cancellation terms that apply to that trip. Review those terms before accepting. If no separate fee is disclosed and accepted, BellHeir will not impose a discretionary cancellation fee.
3. Driver dispatch, late cancellation, and no-show
After a driver or vehicle has been reserved or dispatched, a reasonable cancellation or no-show charge may apply only if its amount or calculation was disclosed before confirmation. A rider may be considered a no-show when the driver arrives at the agreed pickup point, attempts reasonable contact, waits the disclosed period, and the rider does not appear. Safety or accessibility circumstances will be reviewed individually.
4. BellHeir cancellations
If BellHeir cancels a confirmed service and does not provide an accepted replacement, any amount collected for the canceled service will be refunded. BellHeir is not responsible for unrelated expenses unless required by law or separately agreed in writing.
5. Refund timing
Approved refunds are submitted to the original payment method. Stripe, the card issuer, Apple Pay, Google Pay, or your bank may take approximately five to ten business days to display the credit. BellHeir cannot control a financial institution’s posting time.
6. Fare or service concerns
Contact us as soon as possible, preferably within 30 days, if you believe a charge is incorrect or the confirmed service was not provided. Include the request or trip number and a short explanation. We may request information needed to investigate. This process does not limit rights you may have under applicable law.
7. Cleaning, damage, tolls, waiting, and changes
Additional charges may apply for rider-requested changes, extra stops, waiting, tolls, parking, cleaning beyond ordinary use, or damage, but only when supported by the booking terms, records, and applicable law. We will provide a description of any post-trip adjustment.
8. Vehicle rentals
Approved rentals are governed by the separate rental agreement, including reservation deposits, cancellation deadlines, late return, fuel or charging, mileage, cleaning, damage, and security-deposit terms. The signed rental agreement controls if it differs from this general policy.
9. Contact
To cancel a pending request or ask about a refund, use the app where available or call or text (856) 944-9537. Include your name and HeirPorts request or trip number.