1. Acceptance
By creating an account, submitting information, requesting a service, or otherwise using HeirPorts, you agree to these Terms, the Privacy Policy, the Cancellation & Refund Policy, and any price or trip-specific terms presented before confirmation. If you do not agree, do not submit the request or use the service.
2. Eligibility and authority
You must be at least 18 years old and legally able to enter a contract. If you arrange service for another person, business, passenger, or minor, you represent that you are authorized to do so and are responsible for communicating applicable terms. Driver eligibility and employment requirements are addressed through separate driver materials and agreements.
3. Requests and confirmations
A form submission is a request only. It does not guarantee availability, a driver, a vehicle, a price, or a confirmed reservation. A booking becomes confirmed only when BellHeir provides an express confirmation that identifies the applicable trip, price or pricing method, and material cancellation terms. We may accept, decline, or propose changes based on availability, safety, service area, licensing, vehicle, payment, or operational requirements.
4. Accurate information
You must provide current and accurate contact, trip, passenger, accessibility, payment, rental, and account information. Tell us promptly about changes. Do not submit sensitive information that a field does not request. You are responsible for activity under your account and for protecting account credentials.
5. Pricing and payment
Estimated prices may change because of route, time, distance, stops, waiting, tolls, parking, cleaning, damage, requested vehicle class, special accommodations, or other disclosed factors. The applicable price and material terms will be presented before a confirmed booking. Payments are processed through Stripe or another disclosed provider. By selecting a payment method, you authorize charges, adjustments, deposits, cancellation fees, refunds, or credits that you have accepted and that are allowed by these Terms. You remain responsible for valid payment information and disputed balances.
6. Conduct and safety
Riders and users must follow applicable laws, wear seat belts, treat drivers and vehicles respectfully, and avoid dangerous, threatening, discriminatory, abusive, fraudulent, or illegal conduct. Smoking, weapons, illegal substances, intentional damage, interference with driving, and unauthorized commercial use are prohibited. Service animals will be accommodated as required by law. Tell us before confirmation about mobility, child-seat, luggage, or other needs so availability can be reviewed.
7. Cancellations, no-shows, and refunds
The Cancellation & Refund Policy is part of these Terms. Pending requests may be withdrawn without a BellHeir cancellation charge. Once a booking is confirmed, the cancellation terms disclosed for that booking control. No-show, waiting, cleaning, damage, toll, parking, or similar charges apply only when disclosed or otherwise allowed by law.
8. Rentals and driver services
A rental form is only a request. Every approved rental is subject to a separate rental agreement, eligibility review, insurance, deposit, vehicle-use restrictions, inspection, return, damage, mileage, fuel or charging, and payment terms. Driver applicants may be subject to separate disclosures, authorization, screening, licensing, insurance, platform, employment, and vehicle policies. The final signed agreement controls where it conflicts with a general website description.
9. Third-party services
HeirPorts may use Stripe, Apple Pay, Google Pay, maps, communications, screening, hosting, and other third-party services. Their terms may also apply. BellHeir and HeirPorts are independent from Uber Technologies, Inc.; references to an active Uber driver account describe a job-related eligibility requirement and do not imply sponsorship, endorsement, or control by Uber.
10. Text messaging program
If you separately opt in, BellHeir may send transactional HeirPorts texts concerning a ride request, confirmation, assigned driver, arrival, live tracking, trip status, account security, or customer support. Message frequency varies and is generally limited to eight messages per trip, plus messages you request or account-security codes. Message and data rates may apply. Consent to ride-related text messages is optional and is not a condition of booking or purchase.
Reply STOP to opt out of texts from that sending number or HELP for assistance. You may also call (856) 944-9537. An opt-out may prevent text-based trip updates, so use the website, email, or telephone for service information. Carriers are not liable for delayed or undelivered messages. We do not sell or share mobile opt-in information for third-party marketing.
11. Availability and changes
We may change, suspend, or discontinue features and may refuse or stop service when reasonably necessary for safety, fraud prevention, legal compliance, nonpayment, policy violations, emergencies, or operational limitations. We do not promise uninterrupted access to the website, app, network, maps, payment services, or communications.
12. Disclaimers and responsibility
To the fullest extent permitted by law, HeirPorts is provided on an “as available” basis. BellHeir is responsible only for direct damages proven to result from its breach or negligence, subject to rights that cannot legally be limited. Nothing in these Terms excludes liability or consumer rights that applicable law does not permit us to exclude.
13. Suspension and termination
We may restrict or terminate an account for fraud, safety risks, illegal conduct, nonpayment, repeated cancellations, misuse, or material violation of these Terms. You may stop using HeirPorts or request account deletion at any time, subject to lawful record-retention and outstanding-payment requirements.
14. Changes and contact
We may update these Terms. Updated Terms apply prospectively after posting or after any additional acceptance required in the app. For questions, call or text (856) 944-9537 or visit Customer Support.