Booking and trip support
Contact us to update a pending request, ask about availability, confirm pickup details, report a delay, add an accessibility need, or cancel. A submitted request is not confirmed until BellHeir expressly accepts it.
Payment and refund support
For a payment concern, provide the trip or request number, payment date, and amount. Never send a full card number or security code by text or through a public form. Review the Cancellation & Refund Policy.
Safety
If anyone is in immediate danger, call 911 first. For a non-emergency safety concern, contact BellHeir promptly and include the trip number, date, and a factual description. Do not use ordinary support messages as a substitute for emergency services.
Accessibility
Tell us about mobility, service-animal, communication, child-seat, or other needs as early as possible so we can review available options. BellHeir does not charge a fee merely for using a service animal or requesting an accommodation required by law.
Account and privacy help
For account access, correction, privacy, or deletion, use the Account & Data Deletion page or call or text us. We may verify identity before disclosing, changing, or deleting account information.
Response expectations
Response time depends on trip timing, support volume, and the issue. For a ride happening soon, call or text rather than relying on a general request. Keep screenshots, receipts, and messages related to a billing or service concern until it is resolved.